Cancellations
Order can be cancelled before the shipment. After shipment
it can be only Returned. Once order get cancelled amount will be refunded for
'prepaid orders'.
Cancellation Criteria
- Incorrect or Incomplete information regarding Customer's
address (Street number, Landmark etc.) etc.
- In case of wrong product price or specification mentioned on
roshnibazaar.com.
- Unavailability of products - in exceptional cases, if a
product runs "out of stock" with the vendor, the product will be cancelled.
- If area falls under "Non Serviceable zone" or
"out of delivery area" by our Logistic Courier Partner even after
placing the order in that case order can be cancelled.
- Suspected fraudulent information.
Returns
In case, if you received a damaged product, it must be
reported to us through Registered email ID and
sent it via email at cs@roshnibazaar.com within 48 hours of
delivery with an image of the damaged product along with the packaging
pictures.
Guidelines for Returns &
Replacement:
- Product is damaged/defective.
- Differ from the description on the website.
- Wrong item delivered/Wrong Colour/Wrong Size/Wrong Quantity.
- Missing parts/accessories.
Return Eligibility
In case of returning the product, customer needs to inform
us within 7 days of receiving the order. In case, if you
received a damaged product, it must be reported to us within 48 hours of
delivery.
If
the product is delivered defective or damaged, in that case, customer needs to
inform us through Registered email ID and sent it
to cs@roshnibazaar.com or Call us at +91 9422498376 (Customer Care Number) within
48 hours from the time of delivery.
- Products should be unused.
- All items must be returned in their original condition, with
price tags intact, user manual, warranty cards, original accessories and in the
original manufacturer’s box/packaging as delivered to you.
- Invoice should be available.
- Products marked as "non-returnable" on the product
detail page cannot be returned.
Returning a Product (Steps to follow
to Return a Product)
- Customer needs to inform us through call/email within 7 days
of receiving the order.
- Product should be unused.
- Invoice should be available.
- We will raise a request for Reverse pickup and try to
arrange it from our end. Once the pickup is arranged our courier partner will
collect the product within 2-3 business days.
- Customer needs to pack the product with Brand packing &
paste the invoice on it.
- Customer will handover the product to the courier boy.
- Once the pick up is done, product will be sent to us by the
courier partner.
- After receiving the product, quality check will be done over
the product by our team which takes 2 days time.
- If product is found damage/defective by our team, we will
try to arrange a replacement; however, it depends on the availability of the
product.
- In some cases, where our Logistic Service Provider doesn’t
provide reverse pickup facility, customer will have to send the product on his
own only through courier at the below mentioned address after the request for
reverse pickup is raised.
iTvis
Innovations Private Limited, Shop No. 3, Kalika Paza, Mumbai Naka, Nashik - 422003,
Maharashtra, INDIA
Once sent, customer needs to share the Courier slip along
with the following bank details at cs@roshnibazaar.com
Account
number- Account
holder name
- IFSC
Code
In case, after receiving the product if we found any
discrepancy by our Quality inspection team, we will re-ship product to the
customer and in that case customer will have to bear the courier charges for
re-shipment in order to receive the product. No courier charges for sending the
product will be reimbursed.
Other Terms and Conditions
- Products marked as "non-returnable" on the product
detail page cannot be returned.
- Product Purchase under clearance sale will not be covered
under Return policy.
- Products sold as combo can’t be returned individually.
Refunds
- Once the order gets cancelled, amount will be refunded to
the customer based on the payment mode chosen by the customer at the time of
placing the order.
- Credit/Debit Card/Net Banking/Wallets 2-4 business day.
- If transaction is done by through NEFT and Cheque then
customer need to share below mentioned details at our Email Id
cs@roshnibazaar.com from registered e-mail id.
- Account
number
- Account
Holder name
- IFSC
Code
- After receiving the required information for refund, refund
will be processed in 2 business days and same will
reflect in your account in another 2-4 business days.
